HomeTrends PRO (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hometrendspro.com and use our services.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
When you use our services or contact us, we may collect the following personal information:
- Contact Information: Name, email address, phone number, mailing address
- Property Information: Home address, property details, home age, square footage
- Account Information: Username, password, billing information
- Service Details: Service requests, maintenance schedules, inspection reports
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communication Records: Emails, phone calls, chat messages, and other correspondence with us
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity:
- Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve your experience
- Device Information: Mobile device ID, device type, unique device identifiers
How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: Deliver home health assessments, maintenance coordination, vendor management, and other services
- Communication: Send service updates, maintenance reminders, appointment confirmations, and customer support
- Billing: Process payments and send invoices
- Improve Services: Analyze usage patterns to improve our website and services
- Marketing: Send promotional offers, newsletters, and service updates (you can opt-out anytime)
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Safety and Security: Protect against fraud, unauthorized access, and other illegal activities
How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
Service Providers
We share information with trusted third-party vendors who help us operate our business:
- Payment Processors: To process credit card transactions securely
- Contractors and Vendors: To coordinate home services (only information necessary to complete the work)
- Software Providers: Cloud storage, email services, scheduling tools
- Analytics Services: Google Analytics and similar tools to understand website usage
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or legal processes
- Requests from law enforcement or government agencies
- Protection of our legal rights or the safety of others
Business Transfers
If HomeTrends PRO is acquired, merged, or sells assets, your information may be transferred to the new owner.
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: Sensitive data is encrypted during transmission using SSL/TLS technology
- Secure Storage: Data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to personal information
- Regular Updates: We regularly update our security practices to address new threats
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Correction
You can request access to your personal information and request corrections if it is inaccurate.
Deletion
You can request deletion of your personal information, subject to certain legal exceptions.
Opt-Out of Marketing
You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or contacting us directly.
Do Not Track
Our website does not currently respond to “Do Not Track” signals from browsers.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to request deletion of personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
To exercise these rights, contact us at info@hometrendspro.com or (904) 441-1777.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Significant changes will be communicated via email or prominent notice on our website.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
HomeTrends PRO
Email: info@hometrendspro.com
Phone: (904) 441-1777
Address: Jacksonville, Florida
Consent
By using our website and services, you consent to this Privacy Policy and the collection and use of information as described herein.